At Ilana Belsky, part of Belsky Diamonds Ltd, we value your trust and are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, or any related services (collectively, the “Services”).

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Your name, email address, postal address, and phone number.
• Account Information: Username, password, and other account credentials.
• Payment Information: Credit card details, billing address, and payment history.
• Preferences: Your product preferences, wish lists, and shopping history.
• Communication: Records of your interactions with us, including customer support enquiries and feedback.

2.2 Automatically Collected Information

We may collect certain information automatically when you use our Services, including:

• Device Information: IP address, device type, browser type, and operating system.
• Usage Information: Pages visited, time spent on our website, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect analytics.

We may collect, use and disclose your personal information for the following purposes:

• To provide and maintain our Services.
• To process and fulfil your orders, including payment processing and delivery.
• To personalise your experience and offer product recommendations.
• To communicate with you, respond to your enquiries, and provide customer support.
• To send marketing communications and promotional offers (with your consent).
• To carry out market research and analysis including satisfaction surveys.
• To improve our Services, including analysing user behaviour and trends.
• To protect our rights, safety, and the security of our Services and users.

4.1 We may share your personal information with:

• Service Providers: Third-party vendors who assist in providing our Services (e.g., payment processors, shipping companies).
• Business Partners: Trusted partners with whom we may jointly offer promotions or special offers.
• Legal Requirements: When required by law or in response to valid legal processes.

 4.2 We will never sell or rent your personal information to third parties, nor will we share your information with third parties for marketing purposes.

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no data transmission or storage can be guaranteed to be 100% secure.

You can contact us at info@ilanabelsky.com  to:

• Update or correct your personal information 
• Opt-out of marketing communications 
• Delete your account and all your personal data

In the UK, online customer rights regarding the management of their personal data are governed primarily by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. These laws provide several key rights to online customers:

I. Right to Information: Customers have the right to be informed about how their data is collected and processed. Online businesses must provide clear and concise privacy notices explaining the purposes of data processing, the legal basis, and data retention periods.

II. Right of Access: Customers can request access to their personal data held by online businesses. This allows them to verify the accuracy of the data and understand how it’s being used.

III. Right to Rectification: If the customer’s personal data is inaccurate or incomplete, they have the right to request corrections by the business.

IV. Right to Erasure (Right to Be Forgotten): Customers can request the deletion of their personal data when it’s no longer necessary for the purposes it was collected or if they withdraw their consent.

V. Right to Restriction of Processing: Under certain circumstances, customers can request that their data is not processed beyond storage, such as when they contest the accuracy of their data.

VI. Right to Data Portability: Customers have the right to receive their personal data from an online business in a commonly used and machine-readable format, allowing them to transfer it to another service provider.

VII. Right to Object: Customers can object to the processing of their personal data for purposes such as direct marketing. The business must cease processing unless it can demonstrate compelling legitimate grounds.VIII. Rights Related to Automated Decision-Making: Customers have the right not to be subject to automated decisions (including profiling) if these decisions significantly affect them. Exceptions apply, such as when necessary for a contract.

IX. Right to Complain: Customers can file complaints with the Information Commissioner’s Office (ICO) if they believe their data protection rights have been violated.

X. Right to Compensation: Customers may be entitled to compensation if they suffer material or non-material damage as a result of a data breach caused by an online business’s negligence.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised Privacy Policy on our website or through other means.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@ilanabelsky.com .

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in England and Wales. Thank you for trusting Ilana Belsky and Belsky Diamonds Ltd. Your privacy is important to us, and we are dedicated to protecting your personal information.

11.1 Introduction

This Cookie Policy is designed to provide you with clear and comprehensive information about the cookies and similar technologies used on our website. By using our website, you agree to the use of cookies as described in this policy.

11.2 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They serve various functions, including recognising you as a user, remembering your preferences, and helping us analyse how our website is used. Cookies may also be set by third-party services integrated into our website.

11.3 Types of Cookies

We use the following types of cookies on our website:

a. Essential Cookies: These cookies are necessary for the website’s basic functionality, such as providing secure log-in and enabling shopping cart functionality.

b. Performance Cookies: These cookies collect anonymous information about how visitors use our website. They help us improve the website’s performance and user experience.

c. Functional Cookies: These cookies allow us to remember your preferences and choices (e.g., language or region) to enhance your experience on our website.

d. Targeting Cookies: These cookies are used to deliver content and advertisements that are more relevant to you and your interests. They may also be used to track your interaction with our website and third-party websites.

11.4 Third-Party Cookies

We may use third-party services, such as analytics and advertising providers, that may place cookies on your device. These third-party cookies are subject to the respective privacy policies of the providers.

11.5 Cookie Settings

You have the option to control and manage cookies in your browser settings. You can block or delete cookies, and you can also set your browser to notify you when a website attempts to place a cookie on your device. However, please note that blocking or disabling certain cookies may impact the functionality of our website.

11.6 Contact Us

If you have any questions or concerns about our Cookie Policy or the use of cookies on our website, please contact us at info@ilanabelsky.com.

11.7 Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Please revisit this page regularly to stay informed about any updates.

By using our website, you consent to the use of cookies as described in this Cookie Policy.