Terms and Conditions
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
1.1. In these Conditions:
Conditions: the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between you and us.
We, Us, or Our: the seller, Ilana Belsky, part of Belsky Diamonds Limited, registered in England and Wales under company number 1020125.
You or Your: the person using our site to buy goods from us.
Contract: the legally binding agreement between you and us for the supply of the goods.
Order: constitutes a contract to buy goods and our acceptance of that offer is deemed to occur upon our sending an order confirmation email to you.
Goods: the goods (or any part of them) set out in the order, including Bespoke Goods and One-of-a-Kind Goods which we supply in accordance with these conditions and any goods supplied in substitution for or in replacement of or in addition to such goods.
Bespoke Goods: bespoke or commissioned goods are designed and tailor-made by us to your requirements and are not designer range or one-of-a-kind goods.
One-of-a-Kind Goods: unique and individual goods designed by us that will not be repeated, may be customised to meet your requirements and are not designer range goods.
Designer Range Goods: the range of goods designed by us and either “ready for ship” or “made to order” on our website. The “made to order” goods have customisable elements such as choice of diamond and metal type but follow the existing Ilana Belsky design. These customisations form part of your order.
Writing: when we use the words “writing” or “written” in these terms, this includes emails.
Carrier: any third party responsible for transporting purchased goods from our premises to you.
Our Website: the website that you are currently using (ilanabelsky.com) and any sub-domains of this site (e.g. subdomain.ilanabelsky.com) unless expressly excluded by their own terms and conditions.
Privacy Policy: the terms which set out how we deal with confidential and personal information received from you.
1.2 The headings in these conditions are for convenience only and shall not affect their interpretation.
1.3 This contract is made only in the English language and no other languages will apply. It is advised that contacting us and orders placed are made using the English language as we may be unable to respond to enquiries submitted in any other languages.
2.1. Who we are:
We are Ilana Belsky part of Belsky Diamonds Limited, a company registered in England and Wales. Our company registration number is 10201251, and our registered office is at 90 Mill Lane, London, United Kingdom, NW6 1NL. We operate the website www.ilanabelsky.com (“our website”). Our registered VAT number isGB252054730.
2.2. How to contact us:
You can contact us by telephoning our team at +44 (0) 207 405 5349 or by emailing us at info@ilanabelsky.com. If you are emailing us, please include details of your order (such as your order number) to help us identify it.
2.3 How we may contact you:
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.1. Our order process:
3.1.1. Our website pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Your order shall constitute an offer by you to purchase goods in accordance with these conditions.
3.1.2. A quotation for bespoke goods provided by us shall not constitute an offer. A quotation shall only be valid for a period of twenty-eight days. We can only hold specific diamonds if a deposit is paid, otherwise we cannot guarantee availability of a specific diamond(s).
3.1.3. Bespoke and designer range “made to order” goods will require your selection of diamond(s). This can be done in person via an appointment at our London or Birmingham offices or remotely via digital photographs and/or a video call. Other locations may be available on request.
3.2. Confirming your order:
Our order confirmation will take place when we email you with your order details, at which point a contract will exist between you and us for the goods you have ordered. We will assign your order a unique order number and you should use this number whenever you contact us about your order.
4.1. Whilst we make every effort to provide an accurate description and image of our goods, we cannot guarantee that a device used for viewing the images reflects the colours of the goods accurately. Your goods may vary slightly from those of the images.
4.2. If you are unsure about any of our goods regarding colour, size or any other specification, please contact us prior to placing an order on our website.
4.3. Where appropriate, you may be required to select customisable options such as ring size, metal, quantity, or other features for the goods you are purchasing.
4.4. You may also be required to select the diamond(s) for your goods, which can be done either by appointment in person at our London or Birmingham offices or remotely by digital photos and/or video call. Other locations may be available on request.
4.5. One-of-a-Kind Goods
4.5.1 We do not give any guarantee or warranty to the accuracy of the one-of-a-kind goods as displayed on our website.
4.5.2 We do not warrant or undertake that one-of-a-kind goods displayed on our website will be available for purchase by you.
4.6 Bespoke or Commissioned Goods
Bespoke goods are commissioned, made-to-order goods designed to your specific requirements and therefore you agree to the following:
- that bespoke goods are 100% non-refundable.
- that the date on which your bespoke goods will be ready is an estimation and shall be fulfilled to our best endeavours.
- that you give permission for us to use photos and/or videos of the bespoke goods on our website, social media, and any other marketing material for the purposes of promoting our business. You shall have the right to withdraw such consent at any time by giving written notice to us.
5.1. Prices shown on our website are listed in British Pounds Sterling (£ GBP) and are inclusive of VAT.
5.2. The price of goods available on our website are subject to change without prior notice.
5.3. We constantly check to ensure that all prices shown on our website are accurate. However, we cannot guarantee that no errors have occurred. Should there be a pricing error, we will contact you and provide the option of re-confirming the purchase of the goods at the correct price or the option to cancel the order. If we do not receive confirmation from you within 7 days, the order will be considered cancelled.
5.4. We accept payment for online orders by debit card, credit card, Google Pay, Shop Pay or Paypal.
5.5. For bespoke goods, you will be required to pay 50% of the total price as a non-refundable deposit at the point of placing your order, with the remaining balance of your invoice to be paid before delivery or collection.
5.6. For one-of-a-kind or designer range “ready to ship” goods, you will be required to pay the invoice in full at the point of placing your order.
5.7. For the designer range “made to order” goods, you will be required to pay the full invoice once you confirm your customisation options.
6.1. We offer worldwide delivery free of charge. We reserve the right to change or discontinue the free delivery arrangement at any time.
6.2. We will make reasonable efforts to despatch orders within the specified timeframe.
6.3. We will notify you by email when your order is despatched. This will include details of the carrier, estimated delivery timescales and tracking information.
6.4. Delivery times are estimates and may vary due to factors beyond our control. In these circumstances, we can not be held liable for these delays.
6.5. We shall have no liability for any failure to deliver the goods, where failure is caused by a Force Majeure event or your failure to provide us with correct delivery instructions or other instructions that result in an unsuccessful delivery of the goods.
6.6. You will be asked to sign for any goods delivered. Once you have accepted delivery of the goods, you will have taken responsibility for them.
7.1. This clause does not apply to bespoke goods which you agree when placing an order cannot be returned or refunded.
7.2. This clause does not apply to goods that have been personalised, such as with an engraving, which you agree when placing an order can not be returned or refunded.
7.3. If you cancel an online order before it is despatched, then you will receive a full refund for the goods.
7.4. If you cancel an online order after it has been despatched and within 14 days of delivery of the goods, then you may request either a full refund or an exchange of the goods. If the goods have been delivered to you, then they must be returned to us in accordance with 7.7 to enable a refund or exchange of goods.
7.5. Purchases made in-person are non-refundable. You may either request an exchange or credit note within 14 days of receipt of the goods. The goods must be returned to us in accordance with 7.7 to enable an exchange or credit note.
7.6. We will not accept returns of goods that have been worn or damaged.
7.7. When returning goods to us, they must be sent back in their original packaging, and packed in the same manner that they were received. You must contact us to initiate the return, and we will arrange for their collection from you with our approved carrier. Please note that the cost of this return will be deducted from the refund or exchange of goods. If you chose your own returns method, you will be completely responsible and liable for ensuring that the goods arrive in perfect condition and are safely delivered to us.
7.8. We will process any applicable refund, by the method you used for payment, once we have received the returned goods and provided that the state of the returned goods is to our satisfaction.
7.9. Any goods purchased at a discounted or sale rate cannot be refunded or exchanged.
8.1. We provide a manufacturing guarantee period of one year on all goods from the date you receive your goods. Proof of purchase will be required to honour the guarantee and complete the repairs.
8.2. This guarantee applies only to the original purchaser and is non-transferable. If your purchase is for a gift for someone else, please discuss this with us when making your purchase and we will ensure the guarantee is in the recipient's name.
8.3. We will repair your item free of charge during the guarantee period if it is a manufacturing or material defect occurring under normal use. Please see 8.4 for examples that are not covered by our guarantee. On inspection, if it does not appear to be from a manufacturing fault or material defect, we will provide you with repair options and quotes.
8.4. Our guarantee exclusions are, but not limited to, loss of goods, damage caused by accidents, misuse, exposure to unreasonable force or harmful conditions, unauthorised modifications made or attempted, or wear and tear, such as chips, dents, scratches. We strongly recommend that you get appropriate insurance cover for the goods you purchase from us.
8.5. As all our diamonds are unique, we can not guarantee that any replacements will exactly match the original. However, we will endeavour to match as close to the original as possible.
8.6. Any damage or loss as a result of a failure to maintain or seek repairs will not be covered by your manufacturing guarantee.
8.7. Any work done to your Ilana Belsky goods, for example re-sizing or repair, by someone other than us, without our prior agreement will void your manufacturing guarantee with us.
9.1. We will provide complimentary servicing and cleaning of your Ilana Belsky jewellery. This applies to the original purchaser and is non-transferable.
9.2. We recommend an annual service and a professional clean every 3 years.
9.3. Jewellery must be delivered, either in person or by signed for courier to our London or Birmingham office, at your cost. Please contact us before sending any jewellery so we can advise on best and most secure delivery methods.
9.4. For customers outside of the UK please contact us to discuss your options.
9.5. If the service reveals any maintenance work that we feel is necessary, we will first contact you to discuss options, costs and timescales before commencing with any work.
10.1. If you are buying from outside the UK, the website price will be adjusted to remove the VAT and you will be responsible for any duties levied by the country or authority to which you have specified delivery. We are not responsible for these charges, and we undertake to make no calculations or estimates in this regard.
10.2. The final price for you will be calculated in accordance with the applicable exchange rate on the day that your credit card company or bank processes the transaction.
10.3. On arrival at the port for customs, goods may be inspected, and we cannot guarantee that the packaging of your goods will be free of signs of tampering.
11.1. All content on our website,including, but not limited to, images, text, graphics, logos, icons, sound clips, video clips, data compilations, page layout is the property of Ilana Belsky, part of Belsky Diamonds Ltd. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
11.2. All intellectual property rights associated with items created in association with one-of-a-kind, bespoke and designer range goods will remain the property of Ilana Belsky, part of Belsky Diamonds Ltd.
11.3. Nothing in the contract shall have the effect of transferring ownership to you of any intellectual property rights.
Information on how we use and process your personal information can be viewed in our separate Privacy Policy.
You agree to indemnify, defend, and hold harmless Ilana Belsky, part of Belsky Diamonds Ltd and its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees, including legal fees, that arise from or are related to your use of the products or services provided on our website, any violation of these terms and conditions, or any third-party claims alleging infringement of intellectual property rights or other rights. This indemnification obligation will survive the termination of your use of the website.
These terms and conditions and the relationship between you and us shall be governed by the laws of England and Wales. Any disputes arising from these terms shall be resolved in the courts and England and Wales.
We reserve the right to modify these terms and conditions at any time without prior notice. Continued use of our website constitutes acceptance of the modified terms.